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The Group consists of three trading divisions, Woolworths South Africa (Woolworths or WSA), David Jones (DJ), and Country Road Group (CRG). Woolworths Financial Services Proprietary Limited (WFS) is a joint venture with Absa Bank,which holds the controlling interest.

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Online Merchandiser

Advert reference: woolw_000189

Advert status: Online

Apply by: 15 December 2021

Position Summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

Introduction

The merchandiser manages the on-site product merchandising to ensure navigation, faceting and product pages help to convert customers. The merchandiser needs to build strong relationships with the relevant business stakeholders including the buyers & buyer’s assistants.

Job description

Manage Merchandising Process:

• Manage the merchandising process from samples requests to final linking of products
• Working with the lead merchandiser to ensure the category logic & faceting is consistent and provides the best customer experience
• Ensure shop navigation remains relevant and up to date with business changes
• Ensure that all merchandised garment are in line with the style guide & copy is well written and doings its best to describe the garments unique selling points
• Keep an eye on national and international competitors and identify opportunities for potential improvements which will increase customer conversion
• Ensure all size guides are up to date
• Ensure product information is accurately aligned to Buying interface system – PLM
• Ensure all hero & alternative images are loaded correctly against relevant style & colour online. To proactively liaise with studio and raise any prospective issues

 

Manage Visibility Metrics:

• Ensure 100% online visibility of all ranges
• Ensure 100% online visibility of all top sellers – including stores
• Work with lead merchandisers and sample team on a weekly basis to request/track samples and raise any prospective issues

 

Basket Building

• Build & fill weekly baskets as requested by lead merchandiser
• Re-order baskets with direction from lead merchandiser
• Check your baskets are working in staging
• Ensure all relevant product is accurately cross-merchandised and updated regularly

 

Promotions:

• Fill promotional baskets using authorization sheets as requested by lead merchandisers
• Testing promotions once live and ensuring all facets / categorization is displaying
• Providing weekly files exports on basket for sales analysis by lead merchandiser

 

Customer Call Centre Queries:

• Manage customer call centre queries as directed with relevant parties

Minimum requirements

• Matric
• A relevant tertiary qualification would be advantageous
• A minimum of 1 year of merchandise or retail experience
• Knowledge of Clothing Planning or Buying systems an advantage
• Computer literacy – knowledge of website design an advantage
• Competent in Excel
• Commercial awareness
• Assertive and able to communicate effectively
• Planning and Organizing ability
• Analytical skills
• High attention to detail

Woolworths is an equal employment opportunity company that is committed to inclusion and diversity