Job Opportunities: UI Claims Officer and Client Service Officer (UIF) in South Africa

The Department of Employment and Labour is offering exciting career opportunities for dedicated individuals to join as UI Claims Officers in Gauteng and Client Service Officers (UIF) in the Northern Cape. These roles provide a chance to contribute to the unemployment insurance sector while developing skills in public service and customer care.

1. UI Claims Officer (4 Posts) – Gauteng

• Position: UI Claims Officer
• Salary: R269,499 per annum
• Locations and Reference Numbers:
  • Labour Centre: Kempton Park, Gauteng – Ref No: HR 4/4/4/06/21 (1 Post)
  • Labour Centre: Mamelodi, Gauteng – Ref No: HR 4/4/4/06/22 (1 Post)
  • Provincial Office, Gauteng (stationed at Boksburg Labour Centre) – Ref No: HR 4/4/4/06/23 (1 Post)
  • Parktown Provincial Office, Gauteng – Ref No: HR 4/4/4/06/24 (1 Post)

Requirements

• Education: Grade 12 / Senior Certificate
• Experience: 0–6 months of relevant experience
• Knowledge:
  • Unemployment Insurance Act and Contributions Act
  • Public Service Regulation and Public Service Act
  • Batho Pele principles
  • Departmental policies and procedures
  • Customer care
• Skills:
  • Verbal and written communication
  • Listening
  • Computer literacy
  • Customer relations
  • Decision-making

Duties

• Receive and assess UI claims using the relevant system per Standard Operating Procedures (SOP).
• Register employers and verify employee declarations as per regulations.
• Execute payments for approved claims within set timeframes.
• Address inquiries related to processed claims or other matters.
• Perform administrative duties within the section.

Enquiries

• Contact: Mr. PP Godongwana at 082 883 7553

Applications

• Postal and Hand Delivery:
  • Chief Director: Provincial Operations, PO Box 4560, Johannesburg, 2001, or hand-delivered at 47 Empire Road, Parktown
  • For Attention: Sub-directorate: Human Resources Management, Provincial Office: Gauteng
• Online Applications:
  • Kempton Park: Jobs-GP30@labour.gov.za
  • Mamelodi: Jobs-GP14@labour.gov.za
  • Boksburg (Provincial Office): Jobs-GP21@labour.gov.za
  • Parktown: Jobs-GP15@labour.gov.za

2. Client Service Officer: UIF (88 Posts) – Northern Cape

• Position: Client Service Officer: UIF
• Salary: R269,499 per annum
• Locations and Reference Numbers:
  • Kimberley Labour Centre – Ref No: HR 4/4/8/126 (10 Posts)
  • De Aar Labour Centre – Ref No: HR 4/4/8/127 (14 Posts)
  • Kuruman Labour Centre – Ref No: HR 4/4/8/128 (12 Posts)
  • Postmasburg Labour Centre – Ref No: HR 4/4/8/129 (15 Posts)
  • Springbok Labour Centre – Ref No: HR 4/4/8/130 (14 Posts)
  • Upington Labour Centre – Ref No: HR 4/4/8/131 (11 Posts)
  • Calvinia Labour Centre – Ref No: HR 4/4/8/132 (16 Posts)

Requirements

• Education: Grade 12 / Senior Certificate
• Experience: No experience required
• Knowledge:
  • Unemployment Insurance Act and Regulations
  • Unemployment Insurance Contributions Act
  • Public Financial Management Act (PFMA)
  • Protection of Personal Information Act (POPIA)
  • Treasury Regulations
  • Batho Pele Principles
  • Department of Labour and UIF Policies and Procedures
  • UIF’s Vision, Mission, and Values
  • Customer Care Principles, Procedures, and Guidelines
• Skills:
  • Interviewing
  • Verbal and written communication
  • Listening
  • Computer literacy
  • Customer relations
  • Analytical
  • Time management
  • Interpersonal
  • Telephone etiquette
  • On-the-job training (operation system)

Duties

• Provide screening services.
• Process applications for UIF benefits.
• Register payment continuation forms.
• Perform administrative functions.

Enquiries

• Contact: Ms. N Litheko at (053) 8381632

Applications

• Postal and Hand Delivery:
  • Chief Director: Provincial Operations, Private Bag X5012, Kimberley, 8301, or hand-delivered at Laboria House, c/o Pniel & Compound Street, Kimberley
• Online Applications:
  • Kimberley: Jobs-NCKIM@labour.gov.za
  • De Aar: Jobs-NCDEAR@labour.gov.za
  • Kuruman: Jobs-NCKUR@labour.gov.za
  • Postmasburg: Jobs-NCPOS@labour.gov.za
  • Springbok: Jobs-NCSPR@labour.gov.za
  • Upington: Jobs-NCUPI@labour.gov.za
  • Calvinia: Jobs-NCCAL@labour.gov.za

Why Apply?

These roles offer a unique opportunity to serve the community by ensuring efficient and fair processing of unemployment insurance claims and benefits. With no prior experience required for the Client Service Officer positions and minimal experience needed for the UI Claims Officer roles, these positions are ideal for motivated individuals eager to develop skills in customer service, administration, and public sector operations.

How to Apply

Ensure your application is submitted to the correct email or physical address based on the location and reference number. Double-check the reference number to avoid delays. Apply today to join the Department of Employment and Labour and contribute to their mission of supporting South Africa’s workforce!