Client Service Officer – Customer Services (84 Posts)

Post Number: 26/61
Salary: R269,499 per annum

The Department of Labour is seeking dedicated individuals to fill 84 Client Service Officer positions across various Labour Centres and Satellite Offices in the Eastern Cape. These roles are critical in delivering excellent customer service and supporting the Unemployment Insurance Fund (UIF) operations.

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Available Positions and Locations

Below is the list of available positions by Labour Centre and Satellite Office, including reference numbers:

• Labour Centre: Butterworth
  • Centane Satellite Office: Ref No: HR4/4/6/01 (1 Post)
  • Idutywa Satellite Office: Ref No: HR4/4/6/02 (2 Posts)
  • Nqamakwe Satellite Office: Ref No: HR4/4/6/03 (1 Post)
  • Tsomo Satellite Office: Ref No: HR4/4/6/04 (1 Post)
  • Willowvale Satellite Office: Ref No: HR4/4/6/05 (1 Post)
• Labour Centre: Cradock
  • Cradock: Ref No: HR4/4/6/07 (2 Posts)
  • Somerset East Satellite Office: Ref No: HR4/4/6/08 (2 Posts)
• Labour Centre: East London
  • EL IDZ Satellite Office: Ref No: HR4/4/8/09 (3 Posts)
• Labour Centre: eMaxesibeni
  • Matatiele Satellite Office: Ref No: HR/4/4/06/10 (3 Posts)
  • Mount Frere Satellite Office: Ref No: HR/4/4/6/11 (3 Posts)
  • Ntabankulu Satellite Office: Ref No: HR/4/4/6/12 (1 Post)
• Labour Centre: Fort Beaufort
  • Adelaide Satellite Office: Ref No: HR/4/4/6/13 (1 Post)
  • Alice Satellite Office: Ref No: HR/4/4/6/14 (1 Post)
• Labour Centre: Graaf-Reinet
  • Middelburg Satellite Office: Ref No: HR/4/4/6/14 (1 Post)
  • Willowmore Satellite Office: Ref No: HR/4/4/6/15 (1 Post)
• Labour Centre: Kariega
  • Joubertina Satellite Office: Ref No: HR/4/4/6/16 (1 Post)
  • Louterwater Satellite Office: Ref No: HR/4/4/6/17 (1 Post)
  • Misgund Satellite Office: Ref No: HR/4/4/6/18 (1 Post)
  • Hankey Satellite Office: Ref No: HR/4/4/6/19 (1 Post)
  • Patensie Satellite Office: Ref No: HR/4/4/6/20 (2 Posts)
  • Jeffreysbay Satellite Office: Ref No: HR/4/4/6/21 (2 Posts)
  • Humansdorp Satellite Office: Ref No: HR/4/4/6/22 (4 Posts)
• Labour Centre: Komani
  • Cala Satellite Office: Ref No: HR/4/4/6/23 (1 Post)
  • Cofimvaba Satellite Office: Ref No: HR/4/4/6/24 (2 Posts)
  • Lady Frere Satellite Office: Ref No: HR/4/4/6/25 (1 Post)
  • Whittlesea Satellite Office: Ref No: HR/4/4/6/26 (1 Post)
• Labour Centre: Lusikisiki
  • Bizana Satellite Office: Ref No: HR/4/4/6/27 (4 Posts)
  • Flagstaff Satellite Office: Ref No: HR/4/4/6/28 (3 Posts)
  • Port St Johns Satellite Office: Ref No: HR/4/4/6/29 (2 Posts)
• Labour Centre: Makhanda
  • Makhanda: Ref No: HR4/4/6/30 (1 Post)
  • Port Alfred Satellite Office: Ref No: HR4/4/6/31 (2 Posts)
• Labour Centre: Maletswai
  • Barkly East Satellite Office: Ref No: HR4/4/6/32 (1 Post)
  • Sterkspruit Satellite Office: Ref No: HR4/4/6/33 (2 Posts)
• Labour Centre: Mdantsane
  • Mdantsane: Ref No: HR4/4/6/34 (3 Posts)
  • High Way Satellite Office: Ref No: HR4/4/6/35 (3 Posts)
  • Berlin Satellite Office: Ref No: HR4/4/6/36 (1 Post)
• Labour Centre: Mthatha
  • Mqanduli Satellite Office: Ref No: HR4/4/6/37 (6 Posts)
  • Libode Satellite Office: Ref No: HR4/4/6/38 (2 Posts)
  • Nqeleni Satellite Office: Ref No: HR4/4/6/39 (2 Posts)
• Labour Centre: Nqanqarhu
  • Elliot Satellite Office: Ref No: HR4/4/6/40 (2 Posts)
  • Mount Fletcher Satellite Office: Ref No: HR4/4/6/41 (2 Posts)
  • Tsolo Satellite Office: Ref No: HR4/4/6/42 (2 Posts)
  • Ugie Satellite Office: Ref No: HR4/4/6/43 (1 Post)
• Labour Centre: Qonce
  • Sutterheim Satellite Office: Ref No: HR4/4/6/44 (2 Posts)
  • Peddie Satellite Office: Ref No: HR4/4/6/45 (2 Posts)

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Requirements

• Education: Grade 12 / Senior Certificate
• Experience: No experience required
• Knowledge:
  • Unemployment Insurance Act and Regulations
  • Unemployment Insurance Contributions Act
  • Public Financial Management Act (PFMA)
  • Protection of Personal Information Act (POPIA)
  • Department of Labour and UIF Policies and Procedures
  • Treasury Regulations
  • UIF’s Vision, Mission, and Values
  • Departmental Policies, Procedures, and Guidelines
  • Batho Pele Principles
• Skills:
  • Interpersonal
  • Telephone etiquette
  • Interviewing
  • Computer Literacy
  • Communication (verbal and written)
  • Listening
  • Interpretation (ability to interpret UI Act and Contribution Act)
  • Conflict Management
  • Time Management
  • Customer Relations
  • Analytical
  • On-the-job training (operational systems)

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Duties

• Provide screening services for clients
• Process applications for UIF Benefits
• Register payment continuation forms
• Perform administrative functions

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How to Apply

Applications must be submitted to the relevant Labour Centre as indicated below. Include the Reference Number of the post you are applying for in your application.

• Butterworth Labour Centre:
  Deputy Director: Labour Centre Operations, Private Bag X3081, Butterworth, 4960, or hand deliver at ERF 9369 Blyth and Robinson Streets, Butterworth, 4960.
  Email: Jobs-ECBTW@Labour.gov.za
• eMaxesibeni Labour Centre:
  Deputy Director: Labour Centre Operations, Private Bag X530, eMaXesibeni, 4735, or hand deliver at No 52 Church Street, eMaXesibeni, 4735.
  Email: Jobs-ECMTA@Labour.gov.za
• Fort Beaufort Labour Centre:
  Deputy Director: Labour Centre Operations, Private Bag X530, Fort Beaufort, 4735, or hand deliver at No 528 Alice Road Old, Teba Building, Fort Beaufort, 5720.
  Email: Jobs-ECFOB@Labour.gov.za
• Cradock Labour Centre:
  Deputy Director: Labour Centre Operations, PO Box 38, Cradock, 5880, or hand deliver at 73 Frere Street Centre, Cradock, 5880.
  Email: Jobs-ECCRD@Labour.gov.za
• Graaf-Reinet Labour Centre:
  Deputy Director: Labour Centre Operations, PO Box 342, Graaf-Reinet, 6280, or hand deliver at 63 Church Street, Graaf-Reinet, 6280.
  Email: Jobs-ECGRN@Labour.gov.za
• East London Labour Centre:
  Deputy Director: Labour Centre Operations, IG Building Ensuco House NR Hill and Church Streets, East London, 5201.
  Email: Jobs-ECELN@Labour.gov.za
• Kariega Labour Centre:
  Deputy Director: Labour Centre Operations, 15A Chase Street, Kariega, 6230.
  Email: Jobs-ECUHG@Labour.gov.za
• Mdantsane Labour Centre:
  Deputy Director: Labour Centre Operations, Mzaule Street NU1, Mdantsane, 5219.
  Email: Jobs-ECMDS@Labour.gov.za
• Mthatha Labour Centre:
  Deputy Director: Labour Centre Operations, Manpower Building CNR Elliot and Madeira Streets, Umthatha.
  Email: Jobs-ECUTT@Labour.gov.za
• Komani Labour Centre:
  Deputy Director: Labour Centre Operations, PO Box 5320, Komani, 5320, or hand deliver at 10 Robinson Road, Komani, 5320.
  Email: Jobs-ECQTN@Labour.gov.za
• Makhanda Labour Centre:
  Deputy Director: Labour Centre Operations, PO Box X 342, Makhanda, 6140, or hand deliver at 20 High Street, Makhanda, 6140.
  Email: Jobs-ECGTN@Labour.gov.za
• Lusikisiki Labour Centre:
  Deputy Director: Labour Centre Operations, Private Bag X1002, Lusikisiki, 4820, or hand deliver at Stanford and Jacaranda Streets, Lusikisiki, 4820.
  Email: Jobs-ECLSS@Labour.gov.za
• Nqanqarhu Labour Centre:
  Deputy Director: Labour Centre Operations, PO Box 532, Nqanqarhu, 5780, or hand deliver at 1 Royal Road, Nqanqarhu, 5480.
  Email: Jobs-ECMCR@Labour.gov.za
• Maletswai Labour Centre:
  Deputy Director: Labour Centre Operations, PO Box X 148, Maletswai, 9750, or hand deliver at 80b Somerset Street, Maletswai, 9750.
  Email: Jobs-ECALN@Labour.gov.za
• Qonce Labour Centre:
  Deputy Director: Labour Centre Operations, PO Box 260, Qonce, 5600, or hand deliver at 41 Arthur Street, Qonce, 5600.
  Email: Jobs-ECKWT@Labour.gov.za

For Attention: Deputy Director: Labour Centre Operations

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Enquiries

For further information, contact the relevant Labour Centre representatives:

• Ms N Getyeza: (047) 491 0656
• Ms L Nongena: (039) 254 7201
• Mr T Mgudane: (046) 645 7700
• Ms N Mkonto: (048) 881 3010
• Mr S Mshumpela: (049) 892 2142
• Mr M Njamela: (043) 702 7500
• Ms W Koba: (041) 995 7047
• Mr L Mduduma: (043) 285 0403
• Ms S Zaula: (047) 501 5600
• Mr S Thambo: (045) 807 5477
• Ms N Ntlokwana: (046) 622 2104
• Ms N Mtwa: (039) 253 1996
• Ms N Mvanyashe: (045) 932 1077
• Mr R Mbali: (051) 633 2633
• Mr Mbande: (043) 718 8380

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Why Join Us?

This is an excellent opportunity to contribute to public service, support the community, and grow your career with the Department of Labour. No prior experience is required, making this an ideal role for motivated individuals eager to develop their skills in customer service and administration.

Apply today and become part of a team dedicated to upholding the principles of Batho Pele and delivering impactful services to the public!